Abstract—One form of e-Government service in Indonesia is in the field of public services. The government is making various efforts to create effective public services, one of which is through the use of technology. The existence of concepts and policies regarding e-Government has brought the Banda Aceh City Government to innovate in governance by creating the Banda Aceh City Public Service Mall. With the presence of policies regarding e-Government, of course, it will have an impact in various fields such as law, politics, society, and economics. This research focuses on the impact of e-Government policies driven by Presidential Instruction No. 3 of 2003 concerning National Policy and Strategy for e-Government Development. This analysis uses William Dunn’s theory, Policy Analysis. The purpose of this study was to determine the quality of e-Government development policies and strategies in Banda Aceh City. The method used in this research is the descriptive qualitative method, to describe e-Government policies and strategies in Banda Aceh City. The research results were found after going through research and gathering information, the concept of good governance was implemented in e-government policies which were then realized by the establishment of the Banda Aceh City Public Service Mall which provides public services. In terms of legal certainty, responsiveness, equality and justice, effectiveness and efficiency, accountability, decentralization, and partnerships with the private sector and the community, it is considered quite good. The government also supports the implementation of e-government in Banda Aceh City by issuing an innovative website to make it easier for people to access public services. The government also supports the implementation of e-government in Banda Aceh City by issuing an innovative website to make it easier for people to access public services. But unfortunately, socialization is still considered lacking because there are still many people who do not know and use public services either in the form of websites or coming directly to agencies that are strategically located in the city center. The government also supports the implementation of e-government in Banda Aceh City by issuing an innovative website to make it easier for people to access public services.