Abstract—China is experiencing a boom in the development of smart technologies which have enormous commercial potential. This study uses robotics, Internet of Things (IoT), and AR as representatives of smart technologies. We examine the effects of technology-induced consumer value perception change, privacy concern, and word-of-mouth (WOM) change on consumer satisfaction and loyalty change. Value perception change and WOM change have a positive effect on satisfaction and loyalty change. The findings have implications for both theoretical and practical smart technology research as well as for companies. This study integrates three smart technologies and examines, for the first time, the relationship between changes in consumer behavior and cognition induced by the application of technology. It provides new ideas for the study of smart technologies and also has implications for companies that apply smart technologies.