Abstract—Construction disputes are unique. Although traditional case-based reasoning (CBR) techniques can retrieve highly similar cases, they might be unsuitable for current cases because of preselected attributes and their predefined weights. A Latin maxim states that judgments shall be identical for like cases. Consequently, a dynamic and recursive system can solve construction disputes and avoid unfair judgments. Accordingly, this article proposes a CBR mechanism for resolving construction disputes. The proposed system strengthens the weaknesses associated with traditional CBR methodologies and successfully retrieves highly suitable reference cases. To ensure that the proposed system is customizable, a user-centered design (UCD) method and the corresponding International Standard Organization (ISO) standards are applied. Following the development of the UCBR, the proposed system is employed to predict the outcome of a dispute based on similarity.

Index Terms—artificial intelligence, construction management, court decisions, dispute resolution, standards and codes, standardization

Cite: Chun-Yi Hwang and Nie-Jia Yau, "Study of a User-Centered CBR R5 Structure for Construction Dispute Resolution," Journal of Advanced Management Science, Vol. 3, No. 3, pp. 219-226, September 2015. doi: 10.12720/joams.3.3.219-226