Abstract—Performance assessment process plays an important role in terms of strategical management of municipalities, because performance assessment enables an institution to determine the areas requiring development. But most of the municipalities are unable to employ qualified personnel to manage this process. Most of them (especially the small ones) either never benefit from this process or are unable to utilize from it effectively. Preparing a data set for performance assessment to use in municipalities will bring great contributions to the institutions. The purpose of this study is to establish an effective performance assessment model for (small) municipalities on the same scale by using balanced scorecard strategic management tool. The model designed here is applied to the data of three sub-provincial municipalities in Konya in Central Anatolia Region in Turkey. In accordance with the findings of the study, the model established here is believed to be applicable for all municipalities in Turkey.

Index Terms—municipality, performance assessment, balanced scorecard, strategic management

Cite: Ali Erbasi, "Use of Balanced Scorecard in Municipality Performance Assessments: Municipal Scorecard Model," Journal of Advanced Management Science, Vol. 2, No. 3, pp. 197-205, September 2014. doi: 10.12720/joams.2.3.197-205